Terms and Conditions of Use dewa77 — Complete Member Guide

By accessing, browsing, or using any part of the dewa77 platform — whether via the website, mobile app, or any other provided channel — you automatically agree to be bound by all terms and conditions stated in this document. This agreement takes effect immediately and is fully binding.

If you disagree with any part of these terms, you are required to stop using the dewa77 platform immediately. Continued use following any amendment to the terms will be considered acceptance of the revised terms.

These terms and conditions govern the relationship between dewa77 (hereinafter referred to as "the platform", "we", or "dewa77") and you as a user or registered member (hereinafter referred to as "member", "you", or "user"). This document constitutes a legally binding agreement between both parties.

To register and use the dewa77 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years of age at the time of registration
• A citizen or permanent resident located in a country where use of this platform is permitted by law
• Never previously banned or suspended from using the dewa77 platform
• Not currently enrolled in an active self-exclusion program on any gambling platform
• Register with accurate, truthful, and up-to-date personal information
• Use the account for personal purposes only, not on behalf of third parties

Each individual is permitted to hold only one account on the dewa77 platform. Opening multiple accounts is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any remaining balance. dewa77 reserves the right to conduct identity checks at any time to ensure compliance with this requirement.

All information submitted during the KYC process — including copies of identity documents, bank statements, and proof of address — will be stored securely using 256-bit SSL encryption and used solely for identity verification and regulatory compliance purposes.

Dewa77 supports a range of payment methods commonly used in Malaysia for the convenience of our members. All financial transactions are subject to the policies and limits set by the platform from time to time.

Supported deposit and withdrawal methods include:

• DuitNow — instant inter-bank transfer for Malaysian banks
• TNG eWallet — Touch 'n Go digital wallet
• Boost — Malaysia's local digital wallet
• Bank transfer via FPX (Financial Process Exchange)

All withdrawals must be made to the same payment method used for the deposit, or to a bank account registered in the member's own name. Withdrawals to third-party accounts are strictly prohibited for anti-money laundering purposes.

Dewa77 reserves the right to suspend or cancel transactions that raise suspicion of fraudulent activity, money laundering, or violations of these terms. In such cases, the account may be suspended while an investigation is conducted.

Dewa77 offers a variety of bonuses and promotions to members from time to time, including a welcome bonus, weekly cashback, special Sports Betting event promotions, and VIP program rewards. All bonuses are subject to specific wagering requirements.

• The wagering requirements for each bonus will be clearly stated in the relevant promotion's terms
• Bonuses must be wagered the specified number of rounds before a withdrawal is permitted
• Not all games contribute equally toward meeting bonus wagering requirements
• Bonus expiry dates will be stated in the promotion terms — expired bonuses cannot be reactivated
• Dewa77 reserves the right to cancel bonuses if there is evidence of abuse or fraud

Dewa77 reserves the right to alter, withdraw, or modify any promotion at any time without prior notice. Any dispute relating to a bonus or promotion must be submitted to the support team within 14 days of the date the issue occurred.

All games and betting activities on the dewa77 platform are subject to specific rules available in the help section of each game. Players are required to understand the game rules before playing.

Dewa77 uses a Random Number Generator (RNG) verified by an independent testing body for all slot games and table casino games. This ensures that every game outcome is truly random and free from any manipulation.

• Results of completed games are final and cannot be disputed unless there is clear evidence of a technical failure
• In the event of a technical disruption during gameplay, all affected bets will be fully refunded to the member's account
• Sports betting odds may change before a match begins, and dewa77 reserves the right to void any bets accepted at incorrect odds due to a system error
• Minimum and maximum betting limits apply to each game and betting market

The use of any automated software, bots, scripts, or other unauthorized methods to play games or place bets is strictly prohibited. Any account found using such methods will be closed immediately.

You are solely responsible for maintaining the confidentiality of your account login details, including your username, password, and two-factor authentication (2FA) code. dewa77 will never request your password via email, live chat, or any other communication channel.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) for an extra layer of security
• Do not share your login credentials with anyone, including family members
• Log out of your account whenever you finish using a shared device
• Contact customer support immediately if you suspect your account has been accessed without authorisation

Dewa77 is not liable for any losses suffered as a result of unauthorized access to your account due to your own negligence in safeguarding your login credentials. However, we will assist in the investigation of any fraud cases reported promptly.

Dewa77 cares about the well-being of all our members. We provide a range of control tools that can be used to maintain healthy and responsible playing habits.

• Daily, weekly, or monthly deposit limits that members can set for themselves
• Configurable loss limits to control the amount lost within a given period
• Option to take a temporary break from the platform for a self-selected period
• Long-term self-exclusion for members who need an extended break
• Links to resources and counselling for gambling-related issues

Self-imposed limits set by members are binding and cannot be reduced or removed during the designated cooling-off period. This ensures these protection tools remain effective. dewa77 will not promote excessive betting to any member who has set a self-imposed limit.

Members may close their account at any time by contacting the dewa77 customer support team. Prior to closure, all eligible balances will be returned to the registered payment method, subject to compliance with all applicable terms.

Dewa77 reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document
• Providing false or misleading information during registration or the KYC process
• Suspected fraudulent activity, money laundering, or any other illegal activity
• Multiple account creation or bonus system abuse
• Threats or abusive behaviour towards customer support staff
• Use of unauthorized software or cheating methods in games

In the event of account closure due to a terms violation, dewa77 reserves the right to withhold or forfeit any balance remaining in that account, depending on the nature and severity of the breach.

Dewa77 provides its platform and services on an "as is" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee platform availability at all times free from technical disruptions.

Dewa77's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim. This liability cap applies in full to the extent permitted by applicable law.

These terms and conditions are governed by the applicable laws of the jurisdiction in which the platform operates. Any dispute arising from the use of the dewa77 platform shall first be resolved through good-faith negotiation and mediation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, the matter will be referred to binding arbitration in accordance with the applicable rules. The arbitration decision is final and binding on both parties.

For any enquiries, complaints, or disputes relating to the dewa77 platform, please contact our customer support team through the provided channels. We are committed to resolving every issue fairly, transparently, and within a reasonable timeframe. Our support team operates 24 hours a day, 7 days a week, including public holidays.